Privacy Policy for YNK-Tech USA / MwangazaMail

1) Who We Are

This service is operated by YNK-Tech USA for incident intake, governance reporting workflows, and support operations through web and WhatsApp channels.

2) Data We Collect

• Account and login data: email, name, role, and authentication-related data.
• App detail data: usage logs, access events, device/browser metadata, and timestamps.
• Incident content: messages, institution, city, report description, and generated case reference.
• Technical data: IP address, route access logs, and service diagnostics for security and reliability.

3) Login Dialog and App Details

If you use the Login dialog or app account features, we process the minimum information required to authenticate your session, authorize access, prevent abuse, and maintain audit records.

We do not sell personal data. We use collected data only to run, secure, and improve the service.

4) How We Use Information

• To verify user identity and manage account access.
• To receive, classify, and store incident reports submitted by users.
• To generate case references and provide follow-up responses.
• To detect fraud, abuse, and unauthorized access attempts.
• To comply with legal, regulatory, and audit obligations.

5) Legal Basis and Consent

We process data based on legitimate interest (security, reliability, and service operation), user consent where applicable, and compliance obligations where required by law.

6) Data Sharing

Data may be processed by trusted service providers used to operate the platform (hosting, logging, messaging, and AI processing). Providers act under contractual confidentiality and security obligations. Data is not sold to third parties.

7) Data Retention

We retain data only as long as necessary for service delivery, security, analytics, audit, and legal requirements. Retention periods depend on data type and applicable obligations.

8) Security Measures

We apply access controls, encryption in transit, environment-level secret management, and audit logging to protect information against unauthorized access, alteration, disclosure, or destruction.

9) Your Rights

Depending on your jurisdiction, you may request access, correction, deletion, or restriction of processing for your personal data, subject to legal limitations.

10) Contact

For privacy requests related to login dialog, app details, or WhatsApp processing, contact: admin@mwangaza.cd

11) Policy Updates

We may update this policy from time to time. The effective date at the top indicates the latest revision.